Google Nest Community

Phoibos · 02-16-2024

I have installed the Learning Thermostat about 2 years ago (and foolishly added another one for our A/C system). We have steam heat and the True Radiant feature was really the key decider to get the Nest. After installing it, I had a ton of issues ge...

Phoibos · 01-07-2023

I have posted about the Nest Learning Thermostat not performing the True Radiant pre-heat that it should even after doing a factory reset. I have filled out the support request form as requested. I received a useless stock answer with links to how Tr...

Phoibos · 12-18-2022

I installed a Nest Learning Thermostat a few weeks ago to control our steam heat system, which uses radiators.My understanding of the True Radiant function is that the thermostat learns how long it takes to reach target temperature and for how long t...

Phoibos · 02-21-2024

Zoe,I appreciate the effort, but:I have repeatedly brought up the issues. I have fought the usual denials one comes to expect these days until the representative ran out of excuses. I provided clear evidence of things not working as they should. It’s...

Phoibos · 02-19-2024

The reason that you never see this on YT is that most people don’t use the thermostats for long before they post and that the faults are not immediately obvious. But when you start having problems and then discover that there won’t be any help from G...

Phoibos · 03-27-2023

I received a refurbished thermostat from Google after going back and forth for many weeks. The replacement unit did NOT show any “learning” indication either, but it IS preheating now so it reaches temp at the desired time. What appears to be a true ...

Phoibos · 02-17-2023

I have also tried resetting the thermostat to get it to learn again. Despite removing it from the account, deleting the app, performing a factory reset, creating a new account and setting the thermostat from scratch, it still would use the old TrueRa...

Phoibos · 02-16-2023

Some additional information on this subject:"Support" convinced me to delete the existing schedule and put the thermostat into learning mode again ("to isolated the issue"). Since I now had to perform all the target temperature changes myself, this l...

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Is the Nest Thermostat a dead product?

Nest Thermostat support is unrespoy

True Radiant timing not as described

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Re: True Radiant timing not as described

Re: True Radiant timing not as described

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