Call Google support directly and they’ll send you a new heatlink if your
unit is still under warranty. If you’re from the UK the number is +44
808 169 2307.
Sorry for the late reply…you can get them from the UK on Tel. +44 808
169 2307. Good luck. My replacement heat link arrived in a few days.
House now warm and cosy.
I’ve now got the exact same problem. It’s completely dead. I’m in the
UK, how do I go about getting a replacement for my 3rd gen heat link? It
is still under warranty….just