Never had a problem with the thermostat previously - now app says "off
line" (but my phone is connected as are all other devices in the house).
I have followed all the tech support instructions and tried to re
connect the thermostat but it doesnt con...
Apologies I thought I had replied - it disappeared somewhere?! My
thermostat proved to be faulty and a new one was sent and with some much
needed guidance and clambering about in cupboards, it was finally
installed and all now working well. Many than...