I went to chat, spent a couple of hours with it ultimately doing a total
reset. Lots of tries a re-tries later I was finally able to connect to
the app.
Hi Garrett, I think I have tried every option to get the app to show up
on my phone except totally resetting it because then I'm afraid I will
lose the current programming. I've tried adding a new device,
connecting, deleting the app and then trying ...
No… thinking about spending hours on the phone/chat to try to figure it
out. I’m afraid to reset the whole thing because I might not be able to
set it up again. Aaarrrggghhh.