Hello,When I try and re-install my nest lock, it is backwards. Locking
unlocks the door and locking locks the door. I recenlty had the door
replaced. I have tried to re-install the lock and the instructions do
not match up to my deadbolt. When I get ...
Thank you for the kind replies. I recieved the replacement bolt and
installed it. After one more factory reset, the lock is now working. How
the orientation of the old bolt was wrong is still a mystery. But, lock
Yes. I have factory reset several times. Best result so far has been the
lock will turn, but it is backwards. Locking results in unlocking and
vice versa. I think the problem is the alignment of the latch slot in
the bolt. I have ordered a new bolt t...