The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
Hi again - I ended up submitting a request for help and was able to talk
to a representative on the phone. They were unable to find a solution
for me, but maybe they can help you?here is where I submitted a request
for help