I called the customer service # and they were great. Got me back up and
running. The problem was the the email that I used to set up the
original Nest app account was under an old email that I had no access to
anymore. They walked me through resettin...
I have the same problem. I've even deleted the app and reinstalled it
and to no avail. It's been like this for over a year and I'm getting
really frustrated as when we leave for holidays, the house thinks we are
away and the heat turns off to the hou...