My device is stuck on the G logo, I have tried unplugging for 30 min,
different HDMI ports and factory reset. It will not hard reset. LED
Color does not change
Hi Jennifer, thank you. I did try on another TV. I also reset the
router.It's not even letting me factory reset the device either. I'm
holding the button down, but the LED remains white.Please let me know
what the next steps are.
