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Smart to buy through your electrical company...if the warranty starts
over. Because you buy from Google or Lowe's that isn't the case. They
stick to the ORIGINAL purchase for that. I just had this conversation
with their support. Also...its 2 years.....
Third Gen has a 2 year warranty...not 3. Check for yourself...scroll
down. I just had this very conversation with their support not 15
minutes ago. And they will only replace if the issue falls within the 2
year window of the ORIGINAL purchase. I onl...
I had exactly the same issue just happen with a thermostat that Google
actually replaced just under 1 year ago. I just spent about 40 minutes
on the phone with their support and ran through all of the steps...be
warned.Restart the deviceRestart wifi ...
