Google Nest Community

NP2 · 01-19-2023

I contacted support via chat and was provided a replacement (this was done in spite of my product being out of warranty which I do appreciate). In the midst of submitting the replacement order, I confirmed with support that the replacement would be a...

NP2 · 02-17-2023

Hi Brad, I am not sure if filling the form will yield any positive outcome. Support has provided a like for like replacement and I don't believe my ask for the 2nd gen Nest doorbell will be honored. As for my concern wrt behavior of phone support age...

NP2 · 02-13-2023

Hi Brad, is this the form accessible via the support link in your earlier response? Not sure the purpose of me filling it out, please advise. Also as stated in my messages earlier, I was given a like for like replacement (this is my concern) and addi...

NP2 · 02-03-2023

Thank you for your response. As for making up in the future why not in the present? And that would be by getting me the 2nd gen Nest door bell in lieu of the replacement I got. I think I know the answer but thought would bring it up in light of the "...

NP2 · 02-01-2023

To re-iterate, the reason for my post was two-fold. First, offering a like for like refurb product for an issue that is prevalent and known. Second, the attitude of support in general (agent threatening to cancel my replacement, managers not returnin...

NP2 · 01-20-2023

Are you able to get me the 2nd gen Nest doorbell instead as a replacement?

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