Why oh why are Google unable to replace the heatlink unit that is
faulty. It seems they are quite willing to sell their product but not
support it when things go wrong ???
Hi Alex Sorry I was taking the mains in as terminals 1 and 2 (that's how
electricians would number the terminals). To clarify, the continuity
test was carried out with no wires connected apart from L&N and both the
heating and Hot water relays passed...
Hi Alex There's not much more to be done to help. The unit is out of
warranty, when voltage is applied to terminal 4 (common contact for
heating) a voltage is present at terminal 5 (call for heating)
regardless of whether the thermostat is calling fo...
Hi Alex, I've tried everything including re pairing the device, as a
qualified electrician I know what the problem is but no one at customer
support can understand the issue. To make things worse Google do not
want to help with the product as it is o...
Hi I have the same problem with my heatlink. After 3 hours on the phone
to Google they won't do anything about it apart from suggesting buying a
new unit !!!!! Never had such a bad experience with customer services
they are completely useless and can...
