Google Nest Community

Thanks, will do!

To respond more specifically to this, we live in an area where it doesn't get into the negatives and we charge the device inside our home that's heated to 75 degrees. This is a hardware issue, plain and simple.

Hi Brad, it still drops offline every day. I'll have to schedule another call with tech support.

Yeah, mine's dropping when it's at 80 or 90% and when it's not even that cold (~40 degrees F).

Hi Brad,Battery charge isn't the issue. My husband and I called tech support and went through a factory reset and re-adding the device in the Home app. It only temporarily fixed the problem and the doorbell is back to reporting that it's offline. We ...