Google Nest Community

njtj · 01-31-2023

Setting the scene:Two nest learning thermostats (1st and 2nd gen) on two different floors in the houseLatest Nest mobile app on my iPhoneLatest versions of firmware/software on thermostats (according to my thermostats, they do not need updates)Home/A...

njtj · 04-12-2023

Please do not lock this thread as my problem still exists. As a matter of fact, I have two case numbers opened for this issue and I’m the last response on both of them. So, I’m confused as to why you’re saying your support team is waiting on a respon...

njtj · 03-05-2023

Any update? I still haven’t heard from your upper team. I should also add that my thermostats and nest account are still stuck in “Away” mode. Even though we’ve been home for the past two weeks and have been actively adjusting the thermostats.

njtj · 02-22-2023

Thanks for the update. For additional insight into what I am experiencing and to maybe help others who stumble upon this thread. Before we went away this past Friday, I changed my the home/away setting via the Nest app to away. When we returned home ...

njtj · 02-16-2023

Form has been submitted.I look forward to your reply.

njtj · 02-09-2023

Thanks for your reply. My responses are inline below:Did you manually switch the status to "Away" when you went out?No. As noted in my original post, the Nest "Home" went into away mode shortly after I left the residence.Are there other Nest devices ...

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