Google Nest Community

Hi Brad, I have never heard from google regarding the form I submitted weeks ago. No change - my system is out of order and the troubleshooting steps don’t work.

Hi Brad, Thanks- I submitted the form ~48 hours ago and haven’t been contacted; what is the typical response time? While I wait, do you have further troubleshooting tips? My home security solution is presently just a paperweight.

Hi Brad, As mentioned in my post, my device is unresponsive to restart attempts and factory restart attempts. I have followed these steps repeatedly, and the device keeps on with the blue spinning and message of "finishing up, this might take a minut...

Hi Brad, As mentioned in my post, my device is unresponsive to restart attempts and factory restart attempts. I have followed these steps repeatedly, and the device keeps on with the blue spinning and message of "finishing up, this might take a minut...

I'm having a similar issue. My Nest Guard has a continuously circling blue light and keeps exclaiming "finishing up, this might take a minute." This has been going on for hours now. My device is unresponsive to restart attempts and factory restart at...