Elm,I found a solution to the problem. The base of my unit went back.
Once I had eliminated every other cause that was the last thing to was
to swap out the base. As soon as a had the new base plate installed
everything worked like a charm. Hope this...
Hey Doug, My issue was that my base plate went bad. Doesn't matter how
long you charge for, if the base plate is not functioning you will
continue to get the message to reattach base. Once we swapped out the
base everything worked fine.
Hey Elm18, I did find a solution but it was more of trial and error. I
said in chat with support for about 2 hours for them to walk me through
all of the troubleshooting tips that they had online that I did several
times earlier. So I started a proce...
Has there been any update to this. My brother’s house just started
getting this message. They went out and bought a new 3rd gen Nest and it
does the same thing with that one as well. Use to work fine, now doesnt.
