Google Nest Community

Yes but that is still not working as it should. We buy these expensive thermostats to have the use of the features. Home/away assist is an important feature for me and if it’s not working it’s not a properly provided service

Please do not accept this. I have three thermostats in separate properties all doing this sane fault. If they tell me to buy new thermostats I will be furious. point out that there are other people with the sand issue. This is not a broken thermostat...

Please contact Google and report this issue. Ask that it be sent up to senior tech support otherwise they won’t know there is a problem. This is a network issue not a thermostat issue unless it’s to do with some update

Can I just clarify…you’ve done all that and now your thermostat is working exactly as it did before?

Have you had any help from Google? Any idea what is going on? Mind are still not working. I was hoping that this was a n update issue that would be sorted out by Google but they just seem to be ignoring this problem