Google Nest Community

Gordonam3 · 03-03-2023

I have a 1st gen Nest Doorbell. Recently it has been turning the camera off whenever the doorbell is pressed. Trying to load the app, and answer the doorbell through my phone, takes precisely 30 seconds before the camera turns back on. It even shows ...

Gordonam3 · 03-12-2023

Yup, I followed the ifixit DIY and it worked! It takes a lot of prying to get the internal components out of the housing. And there's a blue o-ring that can very easily get damaged. But replacing the battery fixed the issue of the camera turning off ...

Gordonam3 · 03-09-2023

Janthadeus, do you have any technical reference material on replacing the internal battery? Or a step-by-step video I can use to crack the doorbell open and replace the battery? Apparently this is a fairly widespread issue which Google refuses to war...

Gordonam3 · 03-07-2023

Brad, I spoke with support already. Their response was "buy a new doorbell." The internal battery wears out and you guys refuse to warranty it. Luckily Amazon has it for like $10 dollars, so I will be cracking the doorbell open myself to fix it. Last...

Gordonam3 · 03-03-2023

Thank you so much for that very detailed response! I just spent 45min on the phone with Google/Nest support. They even had me test the voltage powering the doorbell. As you said, they only warranty these for a year or 2, and they take it on a case-by...

Gordonam3 · 03-03-2023

Brad, I did both the soft reset, as well as the factory reset. Neither worked. Even after the factory reset, my doorbell turns the camera off for exactly 30 seconds after the button is pressed. Makes this thing almost useless...

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