Yes. I have the return label and will send at the end of next week as I
am out of town at the present time. Thanks again for all your
assistance. This has been most laborious process, but at the end you
guys stepped up. There should be a better way.
Well the saga continues. I received a nice email from customer support
about 6 hrs ago that stated I would receive an email in the next 30
minutes to begin a return and exchange of the thermostat. As of now I
have not received said email. 路♀️
I completed the form. BTW this is the second time I have filled out the
same form. The first time was approximately 1 week before I started the
community post. I’ve yet to receive a response.
I have run all the troubleshooting- nothing works. I’ve moved on and
bought an ecobee thermostat. As expensive as the nest is, it ought to
work longer than 5 months.
