Google Nest Community

JMK2 · 03-03-2023

My heat link is dead as a dodo. Which means, of course, I have no heat. Google knows what the problem is as I had an email from Boxt offering a free replacement. I thought it was a scam so I didn’t respond - until I figured out it wasn’t. Google has ...

JMK2 · 03-06-2023

thank you for the response - without greater publicity around the failure of these devices, the emails could be disregarded as fraud. That’s what I did. I thought it was someone running a scam. But no - it was my Neat thermostat defect. You really sh...

JMK2 · 03-05-2023

now I just pray Boxt can get my heat back up and running tomorrow- before the weather gets even colder

JMK2 · 03-04-2023

One way Google could help is to proactively identity the devices that are likely to fail, given the experience you have documented, and have Boxt proactively replace them before then fail and customers are left without heat or hot water

JMK2 · 03-04-2023

My heatlink had the same problem and now I’m waiting for Boxt to attend. I’m appalled at how Google has failed to take responsibility- proactively- to a known defect. I’m told by Google to “rest assured” they will address my problem. I don’t think th...

JMK2 · 03-04-2023

That’s not a very responsive response. If the reasons I “have issues” with a device is due to a known defect, don’t you consider you have a responsibility to recall the product? What is the failure rate of Nest thermostats? Do I have to worry about t...

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Defective heat link - Nest learning 2nd generation - why no recall?

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