Google Nest Community

This is not a problem that is a major concern for Google. People keep posting, and community specialist say they will reach out to individuals to do the same troubleshooting step that are always recommended. The nest brand has went down majorly. Ring...

They would need to update the app. It's a bug. I would suspect Google would rather you just get the new nest doorbell.

It's a server side issue. Not hardware related and not internet connectivity related. Everyone is saying the same thing. Google just doesn't want the old hardware.