It has been over a year since I purchased. I contacted support via chat
and it took over an hour and 3 different people. They kept escalating me
(without my requesting it). I had to take 2 different photos, but in the
end I got to a tier 3 person and...
I actually had a chat with support today and they are sending me a
refurbished doorbell. It took about an hour to get to that resolution,
but we got there and I'm thrilled.