You need to talk to Google's nest support line for your country /
region. I found the phone line to be better than emails etc as response
times aren't always quick.
After some frustrating calls and emails on Thursday, I was able to get a
new heatlink sent and installed yesterday, so far, so good - but that
was 6 days in winter without my main heating system. My experience has
left me somewhat concerned over the ...
So to update - I was contacted by support and promised a replacement
(all good and positive) but i got a bit concerned when none of the
emails promised arrived so just chased - turns out there was a problem
with my serial number so they escalated the...
This literally happened to my Heat link today (or sometime between
yesterday morning and today - last time the heating came on). I got
through to google fairly quickly and I too am waiting for the call back
but was warned it could be 48 hours or so -...
