The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
UPDATE: I reached out and was initially told that I had a 4k device (I
do not) and that they would email me a shipping label to send mine back,
then I would receive a new device. I waited 2 days but never received
the email. I reached out again with ...