Wow that sucks, completely different from my experience. It might be
worth trying them again to see if you get a different support rep. Also
try the chat support. I told them every since update 6.2-22 my wifi wont
connect back plus a couple other iss...
I finally got around to contacting support, went through the motions of
resetting and stuff, still not working. They looked up my serial number
and its no longer under warranty, but they are sending me a replacement
anyway, basically they know its th...
So i did the factory reset, still cant connect to wifi, but the
thermostat has stayed up and working for more then 24 hours now. Before
it would just do nothing like it was powered off, would have to
disconnect and remount it to get it to kick into g...