Google Nest Community

For those in the USA, please file complaints with your State: https://www.usa.gov/state-consumerAdditionally, many counties have their own Consumer Protection offices.

i had similar experience with my support case and admire your diligence and perseverance. i gave up! once a fan of google, they have lost me.

reminds me of the seinfeld episode. paraphrasing: google can take reservations for cars but not hold the cars...?

have you been monitoring the comments in this thread? if so, you will know that this does not work to keep Ambient Mode in stay awake! Several people have affirmed that slideshows shut down even when set to never turn off AND in stay awake mode in th...

Bottom line, many of us purchased the device specifically for its ability to run slideshows in ambient mode. I used this to create a large format photo frame which I recessed in my wall. Our large format digital frames were the envy of many and we pr...