Google Nest Community

Is there a refund process? My nest subscription has just renewed but obviously not been usable for most of this year.

There isn't one yet. There's a temp fix that lasts 2 or 3 weeks. 

It worked for about 2 weeks. Getting the issue again. Spoken to Google support who acknowledged it's a known issue and they are working on a fix. No ETA.

Search for my comment. Mines worked fine since doing those steps

Ok, it's working so far for me, less than a hour. So I suggest, if this fails, contact Google via https://www.facebook.com/madebygoogle/