Hi, I was on this thread previously as my heat link stopped and it was
replaced by boxt. I've had an email today saying my heat link is
eligible for a free replacement. I don't want to stay in to replace it
again if it's not needed. Can you confirm i...
@Craigw74 Log a support request with Google. Using this link
https://support.google.com/googlenest/gethelp If it's a 3rd gen heat
link they should replace it since they have a known fault where they
just stop working . They came out to me and fitted ...
@ming0612 keep on at live support. I pointed them to this page and they
ordered a replacement heat link including free installation within 48
hours. I had the same issue, woke up cold earlier this year, tracked it
down to be the heat link. Google hav...
@Alin1 I don't work for nest. I'm not sure why you aren't happy, they
are replacing the parts free of charge. I had an email earlier this year
telling me about the recall, although it came a few weeks after I had
already got mine replaced.