Google Nest Community

klayton · 07-07-2023

Hi,This morning (July 7th, 2023) I woke up to find out my kitchen Nest Hub stuck at the grey background G screen. I rebooted it by unplugging the power plug at the back. Upon reconnecting the power, the device booted to the G screen again. I have tri...

klayton · 07-08-2023

Thanks! Klayton.

klayton · 07-08-2023

Hi Alex,Done. Thanks, Klayton.

klayton · 07-07-2023

How can I make a request for replacement?

klayton · 07-07-2023

Thanks for reply. I tried that (unplug for 30+ seconds) as well, it does not work for me. Also left it unplug for 1 hour, still no luck.If there was a firmware update last night, at least we have a potential root cause.Thanks, Klayton.

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