Google Nest Community

Its a bit of a back-and-forth, and usually takes 1-2 days to get a reply. There is a shortage with specific Ash color I have, so we also trying to overcome this point.Would be much easier if I just could use the doorbell without the mount...

Hi Emerson, Thank you for checking on the issue. The doorbell is not functional without the mount.I'm still waiting for the instructions from Nest Support to get the replacement.

Thank you for the suggestion @MplsCustomer.I've contacted the support and they've proposed to replace the item.

Thank you for the info.That's an unfortune. Do you by chance know how to order a new one?

I've bought a used doorbell on ebay. It only had the doorbell and the original package.Do not see an option to change mount type in Settings | Device information, only the device information itself.