Google Nest Community

ElleMac · 07-10-2023

I submitted a claim three weeks ago, this is the only update I can get and have received no direct response from Google since submitting my claim inquiry:“Recent caseWe're working on this support case for youClipsCase ID 3-0166000034655Last updated 3...

ElleMac · 08-02-2023

Thank you. The form has been submitted. I look forward to a resolution.

ElleMac · 08-01-2023

Thanks for reaching out. I have tried removing and replacing the batteries. Once the batteries were replaced, I put it back in the base in case charging would help. The unit still does not power up. Were you able to find out anything on the warranty ...

ElleMac · 07-19-2023

Sorry, I have been out of town and will be unable to check until next week. Please keep the thread open. Thank you.

ElleMac · 07-13-2023

Thank you. I have done all of the above. It’s not the the HVAC unit—power is on with the old thermostat and everything is working fine. As for the connections being the issue, the Nest thermostat doesn’t power at all—black screen—so I can’t get to th...

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