The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
Try to contact Google support again with the details of the problem.
Mention the previous conversation, the promise to solve the issue, and
the subsequent block. Request prompt assistance for the unresponsive
Google Chromecast TV users with TCL TVs.