Google Nest Community

Still have never heard from Google... 

No, it's been over three weeks now. Google communicated with me saying they were going to have someone get in touch, but that hasn't happened yet.

As an update for the public Google has still not fixed this or made contact outside of @Juni it's now been 4 days since they said the would get back in touch with me.

I am having the same exact issue, it just happened to my Nest Hub Gen 1 and now is happening to my Nest Hub Gen 2. I contacted support, they said they would call me back the next day after it was elevated, and nothing happened (no call no email respo...