Google Nest Community

Everything has worked out great! I received my new nest in 48 hrs. and have installed it and am back in business. Thanks to my Call to support team.

call this google help line 313-483-9127 they are excellent. if you are not cool with this number google the w5 error code and sweep through the trouble shooting to contact support and you can request a call back. Good luck

Update ….turns out the nest needs to be replaced. W5 error code was diagnosed fatal by Google help. Already sent me a new one. Great customer service.

I have the same issue ...,soooo frustrating. 