Google Nest Community

I'm still chasing a response to my request for an update of 5 January 2024 sent to the Google Nest Customer Care team!

Went through similar/same steps months ago. Since a nonsensical 'update' on 5 January 2024, Google Nest Customer Care Team have not provided any update despite chaser emails of 26 January 2024 and 7 February 2024. Very poor indeed.

Google have just told me that "We'll look into this" having chased a further update from the Google Nest Customer Care team!

I reported this issue to the Google Nest Customer Support team (using my Google One subscription) some time ago. The last update I received was on 20 November 2023 - "I have received an update from our senior specialist and they are currently looking...

Better to have loved and to have lost, than never to have loved at all. /s