Google Nest Community

iherrick · 10-26-2023

Hello, I have a Protect unit that will not provision via the app, nor am I able to factory reset it to erase the previous settings. Firmware is 3.1.0.9. I run through the "erasing all settings" procedure, it counts backwards from 10 and says it compl...

iherrick · 11-29-2023

I also tried the second site trick, it didn't work for me either. It's pretty crummy that Nest support is burying their head in the sand on this one and purposely ignoring their customers who invested a lot of money into their product and success. So...

iherrick · 11-21-2023

From reading other posts here, it seems to be a recurring bug in that software version. It's a shame no one is getting back to me about it, but perhaps there is nothing that can be done so they're ignoring the problem in the hopes it will go away. A ...

iherrick · 11-16-2023

3 weeks now, no love from Nest. Very sad they take your money and disappear when their product doesn't work.

iherrick · 11-09-2023

I really hate to publicly shame a company, but it's been 2 weeks and no one from Nest can be bothered to contact me over what is a very expensive piece of equipment I purchased from them. Is this what your company has become? I purchased multiple smo...

iherrick · 11-02-2023

Thanks for confirming receipt of my support request form. As of today I still have not been contacted by anyone despite filling out the form on 10/25 and again on 10/27. Can you let me know if someone is planning on helping me? Yes, I have checked my...

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Nest Protect model 06A (gen2) will not factory reset

Re: Nest Protect model 06A (gen2) will not factory reset

Re: Nest Protect model 06A (gen2) will not factory reset

Re: Nest Protect model 06A (gen2) will not factory reset

Re: Nest Protect model 06A (gen2) will not factory reset

Re: Nest Protect model 06A (gen2) will not factory reset