I think they ask everyone to submit individual tickets and go complain
there, is just a way to make this 'go away' quietly without actually
fixing it. my ticket supporter, after a few back-and-forths, just
offered to mail me a replacement Nest.... as...
wow, you don't have this issue, therefore case closed? you must have
authority to decide over all of humanity's bugs, how lovely for you
this bug exists, you just don't happen to get it anymore. several of
the complainers here are active premium use...
For everyone’s information, I've had a ticket open with Google on this
topic; at their request, I've sent a sound recording, a detailed
description, a video, and finally the serial number. This was their
reply:We can process a replacement but there's...
