Google Nest Community

Hi, I’ve looked through the emailed that I’ve received and cannot find a cart link. Please resend it. Many thanks Rod

I have received the replacement thermostat and it is working perfectly. I was expecting some postage information to return the faulty thermostat in the package but there was none. Can you advise me how to return the faulty thermostat please?

Yes please respond via email

Hi this matter has been going on for over 2 weeks now and we’re just repeating trouble shooting methods that are not working. Can we move forward and look at replacing the thermostat pls. I’ve been very patient and tried everything suggested.

the thermostat is about 1.5m away from the router with clear path and no interference. I use SkyQ router and had no problem connecting to it when I first installed the thermostat. The thermostat does not pick up any networks at all not even the hotsp...