Google Nest Community

Manx · 11-23-2023

I bought two Nest Hub Max's, one for me and one for my parents. I setup both of them.While my parents works as expected making video calls, my unit does not show my camera output so my parents can't see my video. I also don't get a mirror display of ...

Manx · 12-27-2023

Not yet. They want me to send my unit in to investigate but it's the forth one with all others having issues. They can pull one out the stock room to test. But I know I'll have to send it to get any sort of progress. It's 100% a software/firmware iss...

Manx · 12-14-2023

Thanks Juni, I've submitted the support form and included the firmware version (which is the latest version 14 - but the issue also existed on earlier versions).

Manx · 12-01-2023

Hi JuniIt's not just using nest cam, the camera doesn't display video at all. Whether using nest cam or duo calls. If I reboot the device, it may work once. Then the next time I try to use the camera nothing. The green light comes on to imply the cam...

Manx · 11-26-2023

I returned the two units and purchased two more, which had manufacturing dates of over 12 months later. Same problem. Camera works the first day then fails. Video calls, nest cam... Works on first setup then no feed the from the next day. Given the d...

Manx · 11-24-2023

I can't get video at all now. To the point I tried to set up nest cam and the nest and home apps report camera offline and can't be turned on from either app.My parents Hub now has the same problem as mine, in that they can only see and not send vide...

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