Google Nest Community

0808 169 2307 if in the UKNever had an issue getting throughGood luck

Do it via the app.On the screen with the dial to set the temperature, there are icons at the bottom of the screen. One is Schedule. You can do it in there.

Call Google Nest Support on 0808 169 2307They will help you progressCheers

I didThe w5 error is basically “I can’t find a network” Sounds as though the replacement unit is also borked. You should call Google again.

Welcome one tip, don’t send the base plate back. The one with the blue bubble spirit level.impossible to replace and I’ve been told to buy a thermostat on 2nd-hand market to get one. And that was by Google Support.Good luck