The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
Thank you! I’m still having issues, even with that unfortunately. Maybe
will try going through the factory reset again. I called support and
they basically told me I needed to buy a new lock, there is nothing that
can do, which is INSANE. never buyin...
I have this same problem. I have tried factory resetting the lock, and
all the other troubleshooting above, and it briefly worked, but then
stopped. I can unlock the lock remotely with the app, and it says it’s
online, but it doesn’t have the history...
