That's odd, I'm in Australia also - I went through the same process of
you (weeks of talking with support and providing details, RMA back to
Hong Kong), but I got a replacement device (another Gen1) eventually.
I'm in Australia, but same situation. Was told 11 days ago I'd receive
store credit, still waiting for it to arrive, and don't know how much it
will be.
Same here. Several threads on this already, possibly a widespread issue.
I spoke with support, apparently they're aware of the problem and
working on it, but no further info. Hard to see how it can be fixed if
it won't even factory reset.
Same with my mini gen 1. Support says they are aware of the problem and
that engineering are working on a fix. No ETA, no idea how they will fix
it if the device can't even be factory reset.
