Hello again all,I was provided with an incident reference number
6-4120000031957, awhile back and I replied with the required information
but I have not heard back. Incidentally, my thread has been closed.
Thank you.
My thermostat disconnected from the WIFI a week ago and it will no
longer reconnect. I have tried everything; resetting the modem and
router, reset of all the thermostat settings to factory original and
disconnected from my Nest account. Nothing work...
Hello Jake,No, nil response from customer care regarding my case #
6-4120000031957. I received the initial email a few weeks back and
promptly responded with all of the required information to get my case
moving. I never heard back since then.V/R
Hello, I did communicate on two or three occasions to the original email
from Google Nest Support and never received any response. I am not sure
how/where to escalate the communication process. Thank you.
Hello Garrett,Thank you for your reply. Re. incident # 6-4120000031957.
I believe I mentioned earlier that I have tried everything possible that
I could think of to get the Nest WIFI to reconnect; in fact, it did
reconnect once but it remained connec...
Hello Jake, Thank you for your reply. My thermostat has been back
offline now for eight days. I have done several restarts, several resets
of all the thermostat settings, resets of Google WIFI and modem,
unplugged all transmitting devices within the ...
