Google Nest Community

They had me do this too.Then they told me there was nothing they could do

That discount needs to be 100% or they're looking at a class action. 

No disrespect, but I've read the thread and done everything asked. It's the same for everyone. 4 white lights solid. unplug. wait. replug. 2 white lights solid, then all 4. Hold reset button? One light goes green. Nothing every factory restores. App ...

This is 100% what has been happening with mine. 

Right. There's a difference between it just.. breaking and pushing an update that CAUSES it to break.