The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
Are either of you using a VPN? That can cause this issue. Try pausing
it, or disabling the VPN during set-up. Then the VPN can be reenabled
when complete.Another possibility is that location services are not
turned on, or not given permissions.
