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Just another update from me. Google support say that I can't have two
subscriptions and by adding Google Home Premium I wiped my own history.
But the thing is that I didn't choose to add Home Premium, I've just
continued paying the direct debit on my...
Appreciate that, and sorry for the confusion. To ensure you receive the
most accurate and effective assistance, we need to escalate your case to
our dedicated team. To help them start working on your issue, please
take a moment to complete the follow...
Thank you for sharing this. I have an ongoing chat with support and have
referenced this community post. I have not been able to get a case ID
from support despite asking for one and requesting (demanding)
escalation
Same thing happened to me last night. I opened the app and there was a
message saying that I needed to setup Google home premium. So I pressed
the setup button and immediately my history was wiped out. Nothing has
changed for me, I've subscribed for ...
