I have another identical Nest camera in white that I bought last week
from BBY and it works great, set-up in minutes, and is still online
working fine. I'm not sure why the new gray/green camera I just received
directly from Google fails to work.
I have exactly the same issue. Seems like some type of a firmware
glitch, and there is no solution. Its amazing how poor Google's product
support is when there is an issue. No phone number, no solution. Might
be a return on my part.