Google Nest Community

@KachinaGreg I finally got an email, google handled it directly. I am getting a replacement. Still have not been debriefed as to the issue causing this. It is clearly a known hardware issue. Wondering how often this defect occurs and possible causes.

@KachinaGreg - I called Yale first and they game me the email for google nest support. If you ever get to someone who will replace the lock or tell you how to fix it please record the name phone number and post!

Batter change #5. Still no real contact (just an email saying I provided the wrong serial number) and nothing regarding the etiology of this problem. Clearly not a unique issue based on the number of posts on this topic. I hope there will be a resolu...

Same. Although I provided the serial number previously and was told it was not correct. I sent it again, verified on the lock and on the app.

@KachinaGreg No emails from anyone yet. At this point my lock makes that error chime and I cannot control it remotely, then I reset it by taking out a battery, then a day later the batteries are reported dead. I am now on my 4th battery change in 2 w...