Google Nest Community

You're absolutely correct nerys. I was part of the public preview but my wife wasn't. Adding her to it solved the issue for me. Thanks very much!

(trying my reply again as the last one seems to have been deleted as spam)It sounds like my wife and I are having the same problem. Did you figure out if it's a problem with the Google account?In case it's relevant, my wife's Google account name stil...

Sounds like my wife and I are having the same problem with our Nest Hello Doorbell and Nest Indoor Camera. The only difference is that we're using Google Pixel 6 phones. Did you figure out if it's a problem with the Gmail account?In case it's relevan...