Google Nest Community

I received a reply from AxelD and this worked for me Remove the Nest Thermostat from the Nest App. Go to Settings > Reset > Account connection. Go to Settings > Nest App > Get Entry Key. Setup your thermostat in the Nest App.

What Nest thermostat model do you have? - NEST EDoes the thermostat display show any error codes or messages? E.g. W5 - NOIs your thermostat finding other networks or is it not finding any? - the network connection is fine

I'm having the same problem. Verizon changed my router, and everything on my 'smart house' works fine EXCEPT the Nest thermostat app tells me OFFLINE. I have tried everything suggested and still nothing. Any help is appreciated!

I'm the same problem. Verizon changed my router, and everything on my 'smart house' works fine EXCEPT the Nest thermostat app tells me OFFLINE. I have tried everything suggested and still nothing. Any help is appreciated!