Google Nest Community

JeffReese · 12-20-2021

Back on 12/01/2021 I contacted Google Support because my Nest Hub Max rebooted itself and got stuck on the G screen. I scoured the forums and tried all of the troubleshooting steps I could find and nothing worked. I contacted support and they walked ...

JeffReese · 01-27-2022

Yeah, I went through chat too. I also called and talked to someone. It wasn't until I came to the forums that anyone actually did anything. I waited for about a month from first contact to get anyone to initiate a return.

JeffReese · 01-27-2022

I finally got a reply and they sent a new one out. I sent the old one back and got a delivery confirmation saying it was received, but I got an email telling me I was being charged because I didn't send it back. My card was charged, so I contacted su...

JeffReese · 12-24-2021

That is where I started. After that chat, I followed up through email 6 times and then I called and talked to someone in support. They told me "I am sorry; the only person that can help you is a "senior analyst" and they will get back to you". I have...

JeffReese · 12-23-2021

Wow, that is not my experience at all. I have been waiting since Dec 1st for a "senior specialist" to get back to me and I am no closer to a resolution. I have sent many messages and have called. I have been told on these forums many times that my is...

JeffReese · 12-22-2021

Oh wow! I have been waiting since Dec 1st (21 days so far) for a "senior specialist" to help me. The agent I talked to went through all of the troubleshooting steps I have found all over these forums, but apparently nobody but a "senior specialist" h...

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Nest Hub Max stuck on the G screen

Re: Nest Hub Max stuck on the G screen

Re: Nest Hub Max stuck on the G screen

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

Re: Hub stuck on grey ‘g’ screen, factory reset not helped